This site is operated by Grupo Luzeiros Hotéis.

Throughout the site, the terms “us”, “us” and “ours” refer to Grupo Luzeiros Hotéis.

The Luzeiros Hotels Group is responsible for this website, which includes all information, tools and services available here, subject to your acceptance user / user of all terms, conditions, policies and notices contained herein.

By visiting our site, you are using our services.

Accordingly, you are agreeing to the following terms and conditions, including the additional terms and conditions and policies mentioned in this document and / or available by hyperlink.

These Terms and Conditions apply to all users of the site, including also users who are browsers, vendors, customers and / or contributors of content.

Please read these Terms and Conditions carefully before accessing or use our site.

By accessing or using any part of the site, you are agreeing to the Terms and Conditions.

If you do not agree to these Terms and Conditions of this agreement, then you should not access the site or use any of its services.

Any new features or tools you add should also be subject to the Terms and Conditions.

You can review the updated version of the Terms and Conditions at any time on this page. We reserve the right to update, amend or change any part of the Terms and Conditions. Conditions when posting updates and / or changes to our site.

It is your responsibility to check the changes made periodically to this page.

Permanent use as well as access to the site following the posting of any changes constitutes acceptance of such changes.


We reserve the right to refuse service to anyone for any reason whatsoever anytime.

The user is informed that the content (not including credit card information may be transferred unencrypted and may: (a) be transmitted by several networks; and (b) undergo changes to adapt to suit the technical requirements of network or device connection. Credit card information is always encrypted during transfer between networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, access to the Service, or any contact on the website through which the service is provided without our express permission in writing.

The names used in this Agreement do not limit or affect the validity of the Terms and conditions.


We are not responsible for any information available on this site other than accurate, complete or current. The material on this site is provided for informational purposes only. information and should not be used to make decisions without consulting sources of primary, more accurate, more complete or more current information. Any use of the material on this site is at your own risk.

This site may contain certain historical information. Historical information may not be current and are provided for your reference only.

We reserve the right to modify the content on this site at any time, but we We have no obligation to update any information on our site. The user You agree that it is your responsibility to monitor changes to our site.


Prices for our services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We assume no liability for any fact involving any modification, price change, suspension or discontinuation of service.


We reserve the right to limit our sales services to certain users and / or to certain geographical location (s). We reserve the right to exercise or not to exercise this right. We reserve the right to limit quantities of any services we offer.

All descriptions or prices for services are subject, without prior notification, to any changes / updates. We reserve the right to discontinue any service at any time. Any offer that occurs on this service that involves the violation of legal provisions, will have the comminution legally provided for.


We reserve the right to refuse any request addressed to us.

We may, on our own initiative and without notice, limit or cancel the number of sales per person, per household or per order. Such restrictions may include requests same customer account, credit card, and / or orders that use the same invoice and / or shipping address.

In the event of changes or cancellations of order (s), we may notify you by email and / or billing address / phone number, which will be provided to us provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be made by merchants, dealers or distributors.


If, at our request, the user submits certain elements, or without the prior if there is a request from us, you submit ideas, suggestions, proposals, plans, or other materials, whether online, by email, by post, or otherwise, are agreeing that we may, at any time, with you, without restriction, edit, copy, publish, distribute, translate and otherwise use any element / information you sent us.

We may, but are not required to, track, edit, or remove content that we understand to be contrary to the law, offensive, threatening, libelous, defamatory, pornographic, obscene or objectionable or that violates the intellectual property of others or these Terms and Conditions.

You agree that your comments will not violate any third party rights, including copyright, trademarks, privacy, personality, or other personal or property rights. You agree that your comments will not have any defamatory, illegal, abusive or obscene material. The comments don’t either contain any computer viruses or other malware that could affect the operation of the Service. You will not be able to access our site if you use another fake email address, pretend to be someone other than yourself, or otherwise deceive us or others as to the source of any comments. The user is solely responsible for any comments you make and for their veracity. We do not assume any responsibility or liability for any comments posted by you or any third party.


Submission of your personal information through the site is governed by our Privacy Policy. privacy and will be dealt with in accordance with the legislation regarding the protection of personal data.

In this regard, we advise you to consult our Privacy Policy.


Exceptionally, there may be information on our site or on the Service that contains typographical errors, inaccuracies or omissions which may relate to descriptions of services, prices, promotions, offers and availability. We reserve the right to correct errors, inaccuracies or omissions, and to amend or update if any information on the Service that is inaccurate at any time without notice.

We undertake no obligation to update, change or clarify information in the Service or any related website, including pricing information, strictly compliance with legal requirements.

No updates that may occur on this site or any related site, shall be used as an indication that the information in these Terms and Conditions Conditions have been modified or updated.


Notwithstanding all other legal prohibitions and those set forth in these Terms and Conditions, you are prohibited from using the site or its content for:

  • purposes illicit;
  • instruct or prompt others to perform or participate in any acts illicit;
  • violate any national or international legal provision;
  • infringe or violate intellectual property rights or property rights intellectual property of others;
  • to harass, abuse, insult, damage, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, nationality or disability;
  • submit false information or deceptive;
  • send or transmit viruses or any other code which will or may be used to affect the functionality or operation of the service or any related site, other sites, or the Internet;
  • collect or track other people’s personal information;
  • to send spam, phishing, pharm, pretext, spider, crawl, or scrape;
  • for purposes contrary to law; or
  • to interfere with or circumvent the security features of the Service or any Web site. related, other websites, or the Internet.

We reserve the right to terminate / prevent your access to our site if you violate any legal determination or access is for an illicit purpose.


We do not warrant that your use of our site will be timely, safe, error free or interruptions.


In the event that any provision of these Terms and Conditions is unlawful, invalid or ineffective, that same provision shall be disregarded, applying and all other provisions being fully valid and effective.


The obligations and responsibilities of the parties existing at the time of any termination / disconnection that may occur between you and the Hotel remain fully valid and effective following such termination / untying.

You may terminate / disengage from these Terms and Conditions at any time. notifying us that you no longer wish to use our services.

If you fail to comply with any term or provision of these Terms and Conditions Conditions, the Hotel reserves the right to terminate this agreement without prior notice to anytime.

Customer will be solely responsible for the amounts due by the date of termination. In such case, we reserve the right that we may deny access to our Services (or any part of them).


Failure by us to exercise any right in these Terms and Conditions Conditions, shall not constitute a waiver of such right.

These Terms and Conditions, any operating policies or standards set forth in as well as the other information contained in the site, are an integral part of the agreement between the user and the Hotel.

These Terms and Conditions relate directly to the service we provide, replacing any prior or contemporaneous agreements, communications and proposals, whether oral or written, between the user and the Hotel (including, without other information, previous versions of the Terms and Conditions).


You may review the most current version of these Terms and Conditions at any time. anytime.

We reserve the right to update, modify or replace any part of these Terms and Conditions when posting updates and changes to our site.

It is your responsibility to periodically check our site.

Use of our site following the posting of any changes to these Terms and Conditions, constitutes acceptance of those same changes.


Any questions or concerns about these Terms and Conditions should be addressed to the following email address:


CHECK-IN: 2pm / CHECK-OUT: 12pm – regardless of the guest’s arrival time at the hotel.

Departure after 12pm, only with authorization from the reception department. If not, another night will be charged. If you choose to extend your stay, the guest must ask the reception, at least 24 hours in advance, and, in case of availability, be attended to.

In case the guest does not clear out the room until check-out time and is not present at the hotel, the staff will have the right to move the guest’s belongings to the reception with the supervision of the manager or responsible.